I have thought the same about call centres when I started reading Foucault
Sam. The panopticon came to mind, but I recall someone explaining on this
list that Foucault mentioned later in interviews that resistance was the
issue he overlooked in his earlier work about panopticon.
I have been working with Quality Management since 1981 (listed in the International Who's Who of Quality in 1993 - see amazon.com). A few years ago one of my clients was a call centre operation in Australia. Regarding quality management, you might find my industry articles interesting: http://intergon.net/articles.html :
- Leading to Quality and Success
- Leadership from the Centre
- Leadership or Thuggery
- Using TQM to Reduce Environmental Pullution
(somewhere I have a lot of other articles - mostly on apple mac format if my mac still fires up I will find time to translate them into MSword)
Speaking of surveillance, I was sent images of ATM scanning scam technology. If interested see the link at my website: http://intergon.net/ (in charity section)
Lionel Boxer CD PhD MBA - 0411267256 - lboxer@xxxxxxxxxxx
Sustainability and leadership - see http://intergon.net
----------------------------------------------
Read The Sustainable Way: http://intergon.net.tsw
----------------------------------------------
I have been working with Quality Management since 1981 (listed in the International Who's Who of Quality in 1993 - see amazon.com). A few years ago one of my clients was a call centre operation in Australia. Regarding quality management, you might find my industry articles interesting: http://intergon.net/articles.html :
- Leading to Quality and Success
- Leadership from the Centre
- Leadership or Thuggery
- Using TQM to Reduce Environmental Pullution
(somewhere I have a lot of other articles - mostly on apple mac format if my mac still fires up I will find time to translate them into MSword)
Speaking of surveillance, I was sent images of ATM scanning scam technology. If interested see the link at my website: http://intergon.net/ (in charity section)
Lionel Boxer CD PhD MBA - 0411267256 - lboxer@xxxxxxxxxxx
Sustainability and leadership - see http://intergon.net
----------------------------------------------
Read The Sustainable Way: http://intergon.net.tsw
----------------------------------------------
From: "SAM G TAYLOR" <taylorsam35@xxxxxxxxxxxx>
Reply-To: Mailing-list <foucault-l@xxxxxxxxxxxxx>
To: foucault-l@xxxxxxxxxxxxx
Subject: Re: [Foucault-L] Introduction to the listserve
Date: Tue, 09 Aug 2005 11:58:52 -0600
Lyn,
I work in the quality department at a call center. We recently purchased a program that records all the calls, records screenshots and otherwise watching our phone agents very carefully.
The role of surveillance within companies is a compelling realm of study. With government surveillance, there seems to be much more resistance. It seems to me that privacy is not a concern in the workplace. I've joked with friends about how panoptic my work is and I've seen its effects. You should see the strange and daring ways the phone agents try to avoid the panoptic eye of our quality department.
As far as management and Foucault, I've felt there is a creepy prescriptive element to Foucault's description of Dispciplinary power, especially when I'm at work meetings. What kind of organizational theories are you studying in regards to Foucault's work?
-----Original Message-----
From: "lyn williams" <lyn.williams@xxxxxxxxxxxxxxxx>
To: <foucault-l@xxxxxxxxxxxxx>
Date: Mon, 8 Aug 2005 22:54:28 +0100
Subject: [Foucault-L] Introduction to the listserve
My name is Lyn and I am currently studying for a Doctorate in Business
Administration in Birmingham UK. I am currently beginning to read around
Foucault and the application of his writing to Management and
Organisation
theory. I am looking forward to participating in the
listserve...........
Lyn
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